With 250 million monthly active users as of July 2021, Microsoft Teams has certainly established itself as the hub for daily operations within most businesses. With millions of employees starting their day by opening teams, it becomes greatly beneficial to make additional capabilities available and shareable within Teams. That’s precisely what Microsoft Dynamics 365 offers.
To offer a brief summary, Microsoft Dynamics is a cloud-based portfolio of business applications, including ERP and CRM tools, that works to support businesses in streamlining their operations and accessing real-time insight and visibility into their organisation, processes, and customers.
Microsoft understands that constantly switching between applications can be both frustrating and a productivity-killer, working to establish seamless integration between Dynamics and Teams. Users can both access Dynamics capabilities and resources from within Teams and access Teams chat and collaboration tools from within Dynamics, reducing the need to continually switch between these applications. This not only encourages more efficient operations, but also supports stronger communication and collaboration between departments. For example, marketing departments can easily share the insights they have gained within Microsoft Dynamics on demand generation with sales teams, facilitating faster and more informed sales cycles. Additionally, the ease of sharing the information gather and unified with Dynamics, makes keeping shareholders up to date a simpler affair – this can even be done using automatic notifications!
The integration of Microsoft Dynamics and Teams offers 4 key benefits: