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Dynamics 365 Customer Insights

Improve your marketing experience, uniting your teams, processes, and insights.

The tool transforming insight into action

Dynamics 365 Customer Insights supports the creation and scheduling of marketing content supported by personalisation tools and customer insights. By being able to create strong, personalised, holistic customer experiences, businesses can strengthen relationships with their customers and build brand loyalty.

Get in touch to see how Microsoft Dynamics 365 Customer Insights could benefit your business.


Microsoft Dynamics 365 Customer Insights is a comprehensive marketing automation and customer engagement platform designed to help businesses attract, nurture, and convert leads into customers.

Engage your customers

Dynamics 365 Customer Insights allows you to build customer-led journeys that respond to real-time touch points, both in person and digital. These real-time trigger events mean that customers can be presented with the right information and offers when they need them.

Personalise your offering

By having deep understandings of customers available at the click of a button, Dynamics Marketing facilitates informed, personalised, individual journeys for customers. Using information gathered to nurture leads can support a customer loyalty that benefits businesses long term.

Create your campaigns

With easy-to-use, drag-and-drop digital asset creation and management tools, Dynamics Marketing makes it easy to create impactful content either from scratch or using templates and reusable content blocks.

Unifi your Microsoft tools

Dynamics 365 unites its tools with the security capabilities of Microsoft Cloud, ensuring the protection of customer data, with built-in features supporting compliance with General Data Protection Regulation (GDPR), HIPAA regulations, and accessibility guidelines

Microsoft Dynamics 365 Customer Insights helps organisations streamline their marketing efforts, improve customer engagement, and ultimately drive business growth by integrating marketing and sales processes while providing powerful analytics and automation capabilities.

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